Privacy Policy

Overview

S&S Equipment Service, Inc. respects the privacy of customers, website visitors, and business contacts. This Privacy Policy explains what information we may collect through ssfixit.com, how we use it, and the choices available to you.

Information we collect

When you use our website or submit a service request, we may collect information such as:

• Name and business or restaurant name
• Phone number and email address
• Equipment type, manufacturer, service priority, and problem description
• Information you voluntarily include in a message or service request
• Basic technical information needed to operate, secure, and improve the website

How we use information

We use information submitted through the website to respond to service requests, communicate with customers, provide parts or equipment support, coordinate service, protect the website, and operate S&S Equipment Service.

SMS and mobile information

S&S Equipment Service may use SMS to send internal service-request notifications to authorized S&S Equipment Service staff members who have agreed to receive them. These messages are operational service alerts and are not promotional marketing messages.

Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers acting solely as necessary to deliver and operate the messaging service on our behalf.

Message frequency varies based on service-request activity. Message and data rates may apply. Authorized SMS recipients may reply STOP to opt out and HELP for assistance.

Sharing of information

We may share information with service providers that perform functions on our behalf, such as website hosting, form processing, communications, or security. We may also disclose information when required by law, legal process, or to protect the rights, property, or safety of S&S Equipment Service, our customers, or others.

Data retention and security

We retain information for as long as reasonably necessary for service, business, legal, accounting, or security purposes. We use reasonable administrative and technical safeguards, but no online system can be guaranteed to be completely secure.

Your choices

You may contact us to ask questions about personal information you have submitted through the website. If you are an authorized S&S staff member receiving SMS alerts, you may reply STOP to stop messages from the sending number or contact S&S directly.

Third-party services

Our website may use third-party services for hosting, maps, forms, communications, or other business functions. Those services may process information according to their own terms and privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.